FAQ’s – Answers to the most important questions.
Here you’ll find concise answers about access, bookings, infrastructure, support, and billing at DENKMAL. The FAQs complement the member area and help you quickly resolve common questions.
General
What is DENKMAL?
DENKMAL is a digitally operated workspace in Basel offering private offices, meeting rooms and flexible work areas. Booking, access and billing are handled easily and automatically through daycrunch®.
What is daycrunch®?
daycrunch® is a service by Performance Buildings AG that allows you to book and use rooms, offices and access codes digitally. Everything works simply, automatically and in self-service mode.
Registration and Membership
Do I need an account to book rooms?
Yes.
To book rooms, you need a personal daycrunch® account.
This ensures that:
- Access to the building and rooms works correctly,
- Bookings and billing are assigned to the right user or company,
- and you can view your invoices and bookings at any time.
Registration is quick and fully digital.
Can I book immediately?
Yes.
All rooms and services at daycrunch® can be booked in real time. Once you have registered and your account is active, you can start using the spaces right away — no waiting, no manual approval.
Why is identity verification required?
Identity verification protects you and all other users.
Because our buildings are digitally operated (access, bookings, billing), we must ensure that only verified individuals enter the spaces. This prevents misuse, increases safety, and enables transparent, legally compliant processing of all bookings.
Can I add additional users for my company?
Yes, anytime.
As a company administrator, you can add team members, assign roles, and manage permissions. New users automatically receive access to the spaces you enable, as well as to the digital building infrastructure (access, booking, billing) and services.
Offices (Flexible Office and Office Space)
What office sizes are available at DENKMAL?
We offer office spaces from 19 to 80 m? ? ideal for teams of 1 to 10 people
What is the minimum rental period for offices?
The minimum term for offices is 3 months. After that, you can extend or reduce your space flexibly.
Can I scale up or down if my team grows?
Yes. Within the available spaces, you can expand, reduce or switch to another office at any time.
Are the offices furnished?
Yes, all offices come furnished (desks, chairs, storage). Individual adjustments are possible on request.
What is included in the price?
Furniture, Wi-Fi, beverages, cleaning, utilities, 24/7 digital access, use of all common areas (lounge, kitchen, coffee/water stations), and easy online booking of meeting rooms and offices.
Meeting Rooms
Is there a minimum rental period for meeting rooms?
No. Meeting and seminar rooms can be booked by the hour or by the day ? with no minimum term.
How do I book meeting and seminar rooms?
Simply via the daycrunch® app or the web portal – available immediately after registration.
How many people can the meeting rooms accommodate?
Our meeting rooms are designed for different group sizes – from 2-person coaching rooms to workshop spaces for 12–20 people. The maximum capacity of each room is clearly shown in the booking overview so you can always choose the right space.
What equipment do the rooms have?
High-speed WiFi.
Display/screen for presentations.
Video conferencing system (depending on room type).
Whiteboard or Flipchart.
Tables, chairs, and flexible layouts.
Complimentary drinks & essentials.
Access Control
How does building access work?
Via the daycrunch® app or with an individual access code sent to you by email.
How do guests get access?
You can send guests a temporary access code directly by email.
Do I have 24/7 access to my office?
Yes. As a member, you have access around the clock.
Is there a physical access card as an alternative to the app?
Yes. In addition to the daycrunch® app, members can also use a physical access card. We recommend that all members request one as a backup. It works independently of battery level, mobile data or internet and offers:
- Access even without a smartphone
- Reliable 24/7 entry, even if your phone is out of power or lost
- Fast and seamless entry without opening the app
- A dependable backup option for staff and frequent users
The card is linked to your daycrunch® account and can open all your booked rooms and your office — even offline.
What do I do if I forget my smartphone?
Building access:
All daycrunch® locations provide an entrance code, allowing you to enter the building even without your smartphone.
Access to meeting rooms or offices:
To access rooms, you need your smartphone (app) or a physical access card. Without one of these, entry is not possible.
If you have neither your smartphone nor your card:
Use the touch panel/intercom at the entrance or nearby to contact the Helpdesk. We can open the door for you remotely or arrange an alternative solution.
Shared spaces and infrastructure
Are there shared areas?
daycrunch® offers a variety of shared spaces available to all users — depending on the location, these may include:
- Lounges & workbenches
- Coffee and break areas
- Phone and focus zones
- Community spaces for interaction and exchange
Is Wi-Fi included in the price?
Yes.
High-speed Wi-Fi is always included at daycrunch® — whether you book by the hour or move in long term.
Can I use the printer and kitchen?
Yes.
The kitchen areas are available to all tenants and daycrunch® users and their guests.
Printing is also supported — you automatically receive access to the printing infrastructure. Billing is either included or usage-based, depending on your usage.
Costs and Billing
What is included in the price?
daycrunch® includes all essential services — depending on the room type, this typically covers:
- High-speed Wi-Fi
- Building and room access
- Use of shared areas (lounge, kitchen, focus zones, etc.)
- Basic beverages
- Cleaning & maintenance
- Digital services such as booking, access, and billing via the PB3 platform
Additional services such as parking, printing volumes, or special add-ons may be charged separately.
How does billing work?
Billing only takes place after the end of the month. Once the month has closed, your digital monthly invoice is provided through your daycrunch® account and emailed too you automatically.
Which payment methods are available?
We support the most common digital payment options:
- SEPA/bank transfer (depending on the location).
- Credit / debit card
- Monthly invoice for corporate customers
When will I receive my invoice?
Billing is handled fully automatically via the PB3 platform that powers daycrunch®:
- Short-term bookings (meeting rooms, day passes, hourly use) are billed at end of the month of usage.
- Long-term offices or services such as a virtual office or letterbox are billed monthly.
- All invoices are always visible in your digital account.
Safety and operations
What do I do in an emergency?
For any acute emergency (medical, fire, safety), please call 112 immediately.
All daycrunch® locations have clearly marked emergency exits and escape route plans.
For operational or access-related emergencies (e.g., door won’t open, technical failure), please use:
- the touch panel/intercom at the entrance or nearby, or
- contact Helpdesk via 043 388 83 46 or support@daycrunch.ch
Is there staff on site?
There is no permanent staff on site, but you are always supported through:
- on-site assistance when needed (e.g., access issues or special requests).
- the digital Helpdesk,
- touch panel/intercom access to Helpdesk.
How do I report technical problems?
You can report technical issues in three ways:
- Through the touch panel/intercom at the entrance or on your floor
- By contacting the Helpdesk via email on support@daycrunch.ch
All issues are processed through the service platform, which forwards them automatically to the appropriate technicians.
